Etsystant Privacy Policy
Last updated: 14 September 2026
1. Who We Are
Etsystant is a business registered in Ireland under business name registration number 782847.
For the purposes of applicable data protection law, Etsystant is the data controller responsible for personal data collected through the Etsystant website and in connection with our services, except where we process personal data solely on behalf of a business customer as a service provider or processor.
If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us at:
Email: [email protected]
2. What Personal Data We May Collect
Depending on how you use the Etsystant website and services, we may collect:
Your name and contact details, such as your email address and telephone number.
Information you provide when requesting an AI Employee demo or contacting us.
Information submitted through website forms.
Information provided when subscribing to email communications.
Information relating to your enquiries, communications and interactions with us.
Payment and transaction information where you purchase our services. Payment card details are normally handled directly by the relevant payment provider rather than being stored by Etsystant.
Technical information necessary to operate and secure the website, such as IP address, browser or device information and information relating to website usage, where applicable.
Information generated through your use of our AI Employee services where necessary to provide, maintain, improve or support those services.
We aim to collect only information that is relevant and necessary for the purpose for which it is used.
3. How We Use Your Personal Data
We may use personal data to:
Respond to enquiries and requests.
Arrange and provide demonstrations of our AI Employee services.
Provide, operate and support Etsystant services.
Process purchases and payments.
Communicate with customers and potential customers.
Send marketing or other email communications where you have provided consent or where another lawful basis permits us to do so.
Manage subscriptions and communications preferences.
Maintain and improve our website and services.
Detect, prevent and address security issues, misuse or fraudulent activity.
Comply with applicable legal, regulatory and accounting obligations.
Establish, exercise or defend legal claims where necessary.
4. Lawful Bases for Processing
We process personal data only where we have a lawful basis under applicable data protection law.
Depending on the circumstances, these bases may include:
Consent – for example, where you voluntarily subscribe to marketing communications or where consent is required for certain optional cookies or similar technologies.
Contract or steps prior to entering into a contract – where processing is necessary to provide services you have requested or to take steps at your request before entering into an agreement.
Legal obligation – where processing is necessary to comply with a legal or regulatory requirement.
Legitimate interests – where processing is necessary for legitimate business purposes and those interests are not overridden by your rights and freedoms.
The lawful basis used will depend on the particular processing activity. The Irish Data Protection Commission recognises these as lawful bases under Article 6 of the GDPR.
5. AI Employee Services
Etsystant provides AI-powered business automation and AI Employee services.
Where an AI Employee processes information provided by or through a business customer, the applicable customer agreement and service configuration may determine whether Etsystant acts as a controller, processor or another role under applicable data protection law.
AI-generated responses are produced by automated systems and may not always be accurate or complete. Personal data processed through an AI Employee should therefore be handled in accordance with the applicable service agreement and configuration.
We do not use personal data for purposes that are incompatible with the purposes for which it was collected.
6. Service Providers and Third Parties
We may use trusted third-party service providers to operate our website and business, including providers for:
Website hosting and infrastructure.
Website, funnel and automation functionality.
AI and technology services.
Email communications.
Payment processing.
Security and technical support.
Other services necessary to operate Etsystant.
Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate contractual and data protection safeguards are in place where required.
Payment services may be provided through Stripe and/or Square. Payment providers may process payment and transaction information in accordance with their own privacy policies and terms.
7. International Data Transfers
Some of our service providers or technology providers may process personal data outside Ireland or the European Economic Area.
Where personal data is transferred outside the European Economic Area, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are used where required.
8. How Long We Keep Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, taking into account our legal, contractual, accounting and business requirements.
Different types of information may therefore be retained for different periods.
When personal data is no longer required, we will take reasonable steps to delete it, securely dispose of it, or otherwise anonymise it where appropriate.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for the website to function properly.
We may also use optional cookies or similar technologies for purposes such as analytics, functionality or marketing where these are implemented on the website.
Where consent is legally required for optional cookies or similar technologies, we will seek that consent before using them.
You can also manage certain cookie preferences through your browser settings or any cookie-management tools made available on the website.
10. Your Data Protection Rights
Subject to applicable law and certain limitations, you may have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data.
Request restriction of processing.
Object to certain processing.
Request portability of personal data where the right applies.
Withdraw consent where processing is based on consent.
The availability of each right depends on the circumstances and the applicable legal requirements. The Irish Data Protection Commission identifies these rights as part of the GDPR data protection framework.
To exercise a right or ask a question about your personal data, contact us at:
We may need to verify your identity before fulfilling certain requests.
11. Right to Complain
If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the supervisory authority responsible for data protection in Ireland:
Data Protection Commission (DPC)
Website: dataprotection.ie
The DPC is the Irish supervisory authority for data protection matters.
12. Data Security
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
13. Children's Privacy
Etsystant's services are intended for businesses and general audiences and are not directed specifically at children.
We do not knowingly seek to collect personal data from children for purposes that are inappropriate or unlawful. If you believe that a child has provided personal data to us, please contact us so that we can review the situation.
14. Third-Party Websites and Services
Our website or services may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party services. You should review the relevant third party's privacy policy before providing personal data to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.
The latest version will be published on this page, together with the date on which it was last updated.
16. Contact Us
If you have any questions about this Privacy Policy, your personal data, or how Etsystant processes information, please contact:
Etsystant
Email: [email protected]
Business name registration number: 782847
Ireland
This Privacy Policy is intended to provide clear information about Etsystant's personal-data processing practices. It should be read together with any applicable service terms or agreements that apply to specific Etsystant services.